Privacy Policy

Pioneer AI Health ("we," "us," or "our") is a Georgia-based, veteran-led company headquartered at 1050 Crown Pointe Parkway, Suite 539, Atlanta, GA 30338. This Privacy Policy covers pioneeraihealth.com and Pioneer AI Vitals — pioneeraivitals.com. "Pioneer AI Health," "we," "us," and "our" refer to Pioneer AI Health and Pioneer AI Vitals collectively, unless stated otherwise. Each company collects and uses information as described in this Policy for the purpose stated when that information is collected.

This Policy covers this website — including the newsletter signup form, the business inquiry form, the Organizational AI Adoption Assessment, and the interactive Pioneer AI Vitals demonstration. It does not cover protected health information (PHI) handled as part of clinical or care-coordination services; that information is governed by our separate HIPAA Notice of Privacy Practices, which controls wherever the two documents differ.

The interactive demonstration runs entirely in your browser on synthetic data. Nothing you enter in the demo — profile details, sliders, check-ins, or notes — is sent to us or stored on our servers, and the demo does not connect to a real device or health record.

We collect only what is necessary for a defined purpose. Depending on how you interact with this site, that may include:

• Newsletter signup: your email address and which newsletter(s) you selected. Nothing else is required. Our server records the time of your consent and the version of the consent wording shown to you.
• Confirmation step: we email you a one-time link to confirm the subscription and store only a hashed, expiring form of that link, plus whether the confirmation email was delivered.
• Optional details after confirming: first and last name, ZIP code, organization or affiliation, phone number, and which descriptions apply to you — all optional, and only saved if you choose to submit them.
• Business inquiries: the name, email, optional phone, optional organization, and message you submit through the inquiry form.
• Organizational AI Adoption Assessments: your business contact details and the organization, current technology, goals, challenges, timeline, desired support, and submission metadata you provide, together with the AI-generated summary created from those answers. We save the inquiry before summary generation, so it remains available for authorized Pioneer AI Health follow-up if generation fails.
• Technical information: standard server request information such as your network address, which our hosting provider processes to deliver pages and which we use in a one-way (hashed) form only to limit abusive or automated submissions. When you send an inquiry, we also record the page you sent it from, the site that referred you, and any campaign tags in the link, so we know how you found us.

Submissions are accepted only through our own validated server endpoints; visitors cannot write to or read our records directly.

When you request a readiness summary, we send your organization, current technology, goals, challenges, timeline, and desired support through Lovable AI Gateway to the configured model service to generate that requested summary. Your name and email are not explicitly included in that prompt, although free-text answers may contain personal information you choose to enter. We store the generated summary with the related inquiry. The summary is planning guidance, not a security, compliance, clinical, or procurement determination.

We do not ask for, and you should not submit through our newsletter or inquiry forms, health conditions, patient data, disability details, VA claims information, or other sensitive personal health information. Information related to clinical services is collected and protected under our separate HIPAA-governed processes.

We use each piece of information only for the purpose disclosed when we collect it:

5.1 Email Newsletters

Subscriptions are confirmed by email. After you submit the form we send a one-time link, and your subscription starts only when you open it. Until then your record is marked unconfirmed and we send nothing else. The link expires after 72 hours.

By subscribing, you agree to receive the newsletter(s) you selected. Every commercial email we send includes accurate sender information, a truthful subject line, clear disclosure that the message is an advertisement where applicable, our physical postal address, and a clear, working opt-out mechanism. You can change your choices or stop email at any time from our newsletter preferences page: enter your address, open the one-time link we email you, then update your selections or stop all email. Stopping email takes effect immediately; we keep a record that you opted out so the address stays off the list. You can also write to contactus@pioneeraihealth.com. We honor unsubscribe requests within 10 business days and keep the opt-out mechanism active for at least 30 days after each message, consistent with the federal CAN-SPAM Act. We do not sell or transfer your email address after you opt out.

5.2 Phone and SMS

A phone number you provide is not, by itself, consent to receive text messages. We use phone numbers only for direct follow-up about resources, programs, or services you've requested. We do not currently send recurring marketing text messages. If Pioneer AI Health begins sending recurring marketing text messages in the future, we will obtain prior express written consent through a separate, unchecked checkbox at sign-up, consistent with the Telephone Consumer Protection Act (TCPA); disclose that consent is not a condition of purchase or subscription; note that message and data rates may apply; and provide STOP and HELP options in every message.

Our websites may use cookies and similar technologies to operate site features and to understand how visitors use our sites. You can control cookies through your browser settings; disabling them may affect how parts of our sites function. We do not use cookies to sell your personal information. We use Google Analytics to count visits and see which pages are useful, but only after you choose "Accept" on our cookie notice. If you choose "Decline," no analytics cookies are set. You can change your choice at any time using the "Cookie settings" link in the site footer. With your consent we also record a few named actions — such as starting or finishing a demo, clicking a main button, sending a form, signing up for the newsletter, or visiting one of our partner sites — using fixed labels only, never what you type or your contact details. We do not use advertising cookies.

We do not sell your personal information. We may share it:

• Among Pioneer AI Health and the affiliated companies listed in Section 1, for the purposes described in this Policy.
• With service providers who perform functions on our behalf — for example, email delivery, hosted data storage, IT infrastructure, and AI summary generation through Lovable AI Gateway and its configured model service — for those functions.
• When required by law or legal process, or to protect the rights, property, or safety of Pioneer AI Health, our users, or others.
• With your consent, or at your direction.

Newsletter signups, inquiries, assessment answers, and generated assessment summaries submitted through this site are stored in our hosted database and are readable only by authorized Pioneer AI Health administrator and staff accounts. Visitors cannot read these records, and the website itself cannot write to them except through the validated submission endpoints described in Section 3.

We keep personal information only as long as it serves the purpose it was collected for:

• Inquiries, including assessment answers and generated summaries — kept for up to 2 years after our last contact with you, then deleted.
• Newsletter records — kept while your subscription is active. After you unsubscribe, we delete your details within 30 days and keep only a minimal record that you opted out, so we do not email you again. Signups that are never confirmed are deleted after 30 days.
• Website analytics — collected only if you accept analytics cookies, and kept by our analytics provider for up to 14 months.

We may keep information longer only where we must do so to comply with a legal obligation, resolve a dispute, or enforce our agreements. You can ask us to delete your information at any time using Section 15.

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, privacy laws may give you rights to access, correct, or request deletion of your personal information, and to opt out of certain uses. We extend the following to everyone who interacts with us, regardless of whether a particular law applies to us:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate information.
• Deletion — ask us to delete your personal information, subject to legal retention requirements.
• Opt-out — change your newsletter choices or stop email at any time from our newsletter preferences page, which emails you a one-time link, or by writing to contactus@pioneeraihealth.com. Text messages can be stopped by replying STOP.

To exercise these rights, contact us using the information in Section 15. We will not discriminate against you for exercising any of them.

Our websites and newsletters are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

If you reside in a state with its own comprehensive privacy law (such as California, Colorado, Virginia, or others), you may have additional rights under that law. Our services are directed at individuals in the United States; we do not knowingly direct our services to residents of the European Union or other jurisdictions with distinct data protection frameworks such as the GDPR.

We may update this Policy from time to time. The "Effective Date" above reflects the most recent version. Material changes will be posted on this page; where required by law, we will provide additional notice.

Pioneer AI Health, 1050 Crown Pointe Parkway, Suite 539, Atlanta, GA 30338.

Privacy questions, access requests, and deletion requests: contactus@pioneeraihealth.com Phone: (404) 905-7398

To request a copy of, a correction to, or deletion of the information this site holds about you, email us with the subject line "Privacy request" from the email address you used, or call the number above. We will confirm the request and tell you what we did.

This document covers general website, newsletter, and marketing data. See the HIPAA Notice of Privacy Practices for how we handle protected health information, and our Terms of Use for the rules governing use of this site.